iCare Repair

Reviews about iCare Repair

• Courtney Cavinder

  Jan, 27 2018
  ★ ☆ ☆ ☆ ☆
  I went into iCare because my hubby is an idiot and dropped his phone. The screen was cracked, but everything else worked fine. We didn't know, but the frame was bent. We went to the iCare by Taco Bell in Brighton. They replaced the screen and we opted to purchase a new glass stick on protector screen. After we got it home, my hubby realized the home button didn't work, he had difficulty turning the power on and the screen was separating from the phone. We went back to the store. They told us it would be under warranty. They realized the home button was broken (although it worked before we took it in). They could only replace it with a regular button (not the fingerprint version that we had). They decided that the reason the screen was lifting was because the battery was bloating, so we decided to buy a new battery. At this point we are about $200 into this repair. A few days later, the protective glass screen is peeling again, it split near the top and half of the screen of the phone stopped working and the home button fell off. Clearly the problem was that they never fixed the real problem, which was the bent frame. Instead of fixing the screens under the warranty, they told me that it was OUR fault and that my husband sat on it, which was absolutely not the case. They never fixed the original problem. Instead they got us to purchase more products that would inevitably fail because the real problem was never fixed. I would not recommend this place to anyone. Go to Apple if your iPhone breaks. They will help get you to fix it properly and maybe even be able to replace it for you. Do NOT trust this company. They do not stand behind their quality and workmanship even if they tell you that they will warranty their work. I am beyond disappointed.

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